Privacy policy
Last updated: January 26, 2026
Heavy Silence (“we”, “us”, or “our”) operates this website and online store to provide you with our products and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, interact with, or make a purchase from our website.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you interact with our Services, we may collect the following types of personal information:
· Order Information: Name, billing address, shipping address, email address, and phone number.
· Payment Information: Processed securely via PayPal. We do not store your full credit card details on our servers.
· Technical Data: IP address, browser type, and device information (collected automatically via Shopify cookies).
How We Collect Information
We collect personal information through:
· Information you provide directly (checkout, contact forms, emails)
· Automated technologies (cookies and similar tracking technologies)
· Trusted service providers such as Shopify and payment processors
How We Use Your Information
We use your information to fulfil the "Services" you request, specifically:
· Order Fulfilment: Sharing your shipping details with our print-on-demand partner (Printify) to create and deliver your product.
· Communication: Sending order confirmations, shipping updates, and responding to your inquiries.
· Security: To detect potential risk or fraud and protect our storefront.
Sharing with Third Parties
We only share your information with essential service providers who help us operate:
· Shopify: Our e-commerce platform.
· Printify: Our manufacturing and fulfilment partner.
· PayPal: Our secure payment gateway.
· Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.
Relationship with Shopify
Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products. Your data may be stored through Shopify’s data storage, databases, and applications. Shopify handles data in accordance with its own privacy policy. You can learn more here: https://privacy.shopify.com
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalize content. You can manage cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Data Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to:
· Access your personal data
· Request correction or deletion of your data
· Object to or restrict certain processing
· Opt out of marketing communications
To exercise any of these rights, contact us.
International Data Transfers
Your information may be transferred to and processed in countries outside your own. We rely on recognized legal safeguards where required.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:
Email: heavysilence.official@gmail.com